AIB warns customers after ‘sharp increase’ in phone call fraud
Fraudsters will often ask people to download software to a device or to visit a “secure” website. By following the instructions, people allow them to take control of devices and, when codes are provided, allow them to access accounts and take money. PIC: Conor Ó Mearáin / Collins Photos
AIB has warned of a “sharp increase” phone call or vishing fraud, with overall vishing increasing by almost 80% in January and February compared to the same two months last year.
The bank has urged customers to “remain vigilant” against the threat of financial loss associated with phone call fraud.
The lender also added that the fraud attempts targeted personal and business customers.
“Fraudsters are using phone calls more often to target unsuspecting customers,” AIB said.
“These calls claim to represent reputable companies and financial institutions.”
"Common tactics used on these calls include offering a refund, claiming to stop a payment that is fraudulent, and advising that they are going to fix an issue with broadband.
Fraudsters will often ask people to download software to a device or to visit a “secure” website. By following the instructions, people allow them to take control of devices and, when codes are provided, allow them to access accounts and take money.
“Businesses need to be aware of the threats associated with phone call fraud and ensure all staff who manage their accounts are aware of the risks of giving away information or downloading software,” the bank said.
“Fraudsters will use any means to steal your money," said AIB head of financial crime Mary McHale.
"They will pose as legitimate companies or bank staff to trick you into downloading software and providing personal and financial information.
“They may even mimic a company’s genuine phone number. We urge people not to let their guard down and remain vigilant. Take a moment and ask yourself, could this be a scam? End the call immediately and verify its legitimacy on a known and trusted phone number.”
“We have a strong record in protecting our customers from fraud and we are continuously investing to enhance our fraud monitoring systems in response to new and existing fraud trends, and to educate our customers via online messaging, emails, and targeted social media alerts,” she said.
